POLICIES

Terms & Conditions

These Terms & Conditions govern the purchase and use of Skubot LLC products, software, hardware, and services through Ocuviz. Please review them carefully before purchasing, subscribing to, or using the Services.

By completing a purchase or using the Services, you agree to be bound by these Terms & Conditions, together with any applicable order summary, schedule, end user license agreement, hardware purchase agreement, and related policies incorporated by reference.

Questions before ordering? Contact us before purchase.

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Effective date and scope

Effective Date: March 31, 2026

These Terms & Conditions (“Agreement”) govern the purchase and use of products, software, hardware, and services (collectively, the “Services”) offered by Skubot LLC through Ocuviz by business customers (“Customer,” “you,” or “your”). These Terms & Conditions supplement any applicable order summary, schedule, end user license agreement, hardware purchase agreement, and related policies incorporated by reference. By purchasing, subscribing to, or using the Services, you agree to be bound by this Agreement.

1. Eligibility and business use

The Services are intended solely for business-to-business (B2B) use. By using the Services, you represent and warrant that you are purchasing on behalf of a business entity and have authority to bind that entity to this Agreement.

2. System requirements

To use the Services, you must meet the following minimum device requirements:

Apple iPhone 11 (2019) or newer operating on a supported iOS version
Android devices running Android 10 (2019) or newer

Skubot LLC does not guarantee performance on devices that do not meet these requirements.

3. Subscription terms

3.1 Subscription period

Subscriptions are billed in advance for fixed one-year terms unless otherwise agreed in writing.

3.2 Auto-renewal

Your subscription will automatically renew for successive one-year terms unless canceled at least twenty-one (21) days prior to the renewal date.

3.3 Renewal notices

Where required by applicable law, Skubot LLC will provide advance notice of renewal, including instructions on how to cancel.

4. Cancellation and refund policy

4.1 Initial cancellation period

For direct purchases made through our website, Customer may cancel the initial annual license purchase within twenty-one (21) days of the original purchase date for a full refund of the license fee actually paid.

4.2 No refunds after the initial cancellation period

After the applicable 21-day cancellation period has expired, all fees are non-cancelable and nonrefundable, including for any unused portion of the subscription term, except as otherwise expressly required by applicable law or expressly agreed by Skubot LLC in writing.

4.3 Cancellation method

Cancellation requests must be submitted in writing through Skubot LLC’s designated support channels. A cancellation request is not effective until received and confirmed by us.

5. Promotional extension (launch period)

For subscriptions purchased between March 31, 2026 and April 30, 2026, Skubot LLC will provide an additional forty-five (45) days added to the subscription term at no additional charge. This extension is intended to account for production and shipping timelines.

Applies only to initial subscription terms
Has no cash value
Is non-transferable

6. Shipping and delivery

Hardware components, if applicable, will be shipped to the address provided by Customer. Payment for hardware is due in full prior to shipment unless otherwise agreed in writing. Title to hardware transfers upon delivery; however, all embedded software and related Technology remain licensed, not sold, except as expressly stated otherwise. Risk of loss transfers upon delivery. Delivery timelines are estimates only and not guaranteed. Skubot LLC is not liable for delays caused by carriers or events outside its control.

7. Support services

Skubot LLC may, but is not obligated to, provide updates, enhancements, or support. Any support or assistance that Skubot LLC elects to provide may include technical assistance, troubleshooting, and general product guidance, and may generally be offered Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding U.S. federal holidays, unless otherwise provided through an authorized distributor or separate written agreement.

8. License and use restrictions

Subject to full payment of all applicable fees and strict compliance with this Agreement and any applicable end user license agreement or hardware purchase agreement, Skubot LLC grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Technology solely at approved or licensed store location(s), solely for internal business purposes, and solely for the specific use case of identifying plumbing faucet repair parts at a service counter.

Customer shall not:

use the Technology outside the approved or licensed store location(s)
copy, reproduce, modify, adapt, translate, or create derivative works
reverse engineer, decompile, disassemble, or attempt to derive source code
bypass or circumvent any security or licensing mechanism
transfer, assign, sublicense, rent, lease, resell, distribute, or otherwise make the Technology available to any third party without authorization
remove or alter proprietary notices
use the Services or Technology for unlawful purposes

9. Payment terms

All fees are due in advance unless otherwise agreed in writing. Except as expressly provided in the applicable initial 21-day cancellation/refund window or as otherwise expressly agreed by Skubot LLC in writing, fees are non-cancelable and nonrefundable. Failure to pay may result in suspension or termination of Services.

Customer is responsible for all applicable taxes, excluding taxes based on Skubot LLC’s net income.

10. Disclaimer of warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” SKUBOT LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Skubot LLC does not guarantee that:

The Services will be uninterrupted or error-free
Identification results will be 100% accurate

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

SKUBOT LLC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.

SKUBOT LLC’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE PRIOR TWELVE (12) MONTHS.

12. Indemnification

Customer agrees to indemnify and hold harmless Skubot LLC from any claims arising out of:

Customer’s misuse of the Services
Violation of this Agreement
Violation of applicable laws

13. Termination

Skubot LLC may suspend or terminate access to the Services if Customer:

breaches this Agreement
fails to pay applicable fees
uses the Technology outside the permitted scope

Upon termination, all rights to use the Services cease immediately. Customer must immediately cease all use and, if requested by Skubot LLC, destroy or return Technology, materials, or access credentials as directed. Termination does not relieve Customer of payment obligations accrued prior to termination.

14. Governing law

This Agreement shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising out of or relating to this Agreement or the Services shall be resolved exclusively in the state or federal courts located in Charleston County, South Carolina, and Customer consents to personal jurisdiction and venue therein.

15. Changes to terms

Skubot LLC reserves the right to update these Terms at any time. Updated Terms will be posted on the website with a revised effective date. Continued use of the Services constitutes acceptance of the updated Terms.

16. Entire agreement

This Agreement, together with any applicable order summary, schedule, end user license agreement, hardware purchase agreement, Refunds, Returns & Exchanges Policy, and any other policies or documents expressly incorporated by reference, constitutes the entire agreement between the parties regarding the subject matter herein and supersedes all prior or contemporaneous agreements, understandings, and representations relating to that subject matter. To the extent of a conflict between this Agreement and any website policy or terms, the applicable end user license agreement or hardware purchase agreement shall control with respect to the Technology, Hardware, license rights, fees, and permitted use.

17. Contact information

For questions regarding these Terms, please contact:

Skubot LLC
50 Gibbes St, Charleston, SC 29401
support@skubot.com

18. Third-party services and components

The Services may incorporate, integrate with, or rely upon third-party software, applications, services, or hardware components (“Third-Party Services”).

Customer acknowledges and agrees that:

Third-Party Services are not owned or controlled by Skubot LLC
The availability and performance of the Services may depend on Third-Party Services
Skubot LLC does not guarantee the continued availability, compatibility, or performance of any Third-Party Services

To the maximum extent permitted by law:

Skubot LLC shall not be responsible or liable for any failures, interruptions, inaccuracies, or damages caused by Third-Party Services
Third-Party Services may be subject to their own terms, conditions, and privacy policies, which Customer agrees to comply with
Skubot LLC reserves the right to modify or replace Third-Party Services used in connection with the Services at any time without liability, provided such changes do not materially reduce core functionality

Questions before you order?

If you have questions about these Terms & Conditions, subscription renewals, cancellations, or business use requirements, please contact us before completing your purchase.